Terms & Conditions

Effective Date: March 18, 2025
Last Updated: 6/3/2025

Welcome to Lofty's! These Terms & Conditions govern your use of our website (www.playloftys.com) and our indoor golf simulator services. By accessing our website, making a booking, purchasing a membership, or entering our facility, you agree to comply with these Terms, and to ensure that any guests you bring do the same. If you do not agree, please do not use our services.

1. Facility Use

You agree to accept and use our facility in its as-is condition and configuration.
You must be at least 18 years old to make reservations or purchases on our website.
Individuals 15 years old or younger must be accompanied by an adult at all times.
Lofty’s reserves the right to refuse service to anyone who violates our Terms, Rules, or Code of Conduct.
All users must follow our Rules & Safety Guidelines, which are also incorporated into our waiver.
Non-members must exit the facility promptly at the end of their booked time.
Members may access the lounge and putting green before, during, and after simulator use, during membership hours and subject to facility occupancy limits.

2. Food & Beverage Policy

You may bring or have food delivered during your booking time.
No hard alcohol or glass containers are permitted. Only beer and wine are allowed.
By bringing alcoholic beverages, you agree to follow all federal, state, and local laws regarding alcohol consumption.
Lofty’s does not sell or provide alcoholic beverages and assumes no responsibility for your consumption.
Disruptive behavior may result in removal from the premises without refund and may be reported to local law enforcement.
Please help keep our facility clean by using trash bins and avoiding messes.

3. Bookings & Reservations

Reservations must be made in advance via our website or by scanning the on-site QR code for walk-in availability.
Bookings are available in 15-minute increments with a 1-hour minimum.
Full payment or available time credit is required at the time of booking. No reservation is guaranteed without payment.
If you arrive late, your session still ends at the scheduled time.

4. Memberships

Memberships are available in various tiers, with access and benefits outlined on our Membership Page.
By purchasing a membership, you agree to the terms of the selected plan, including booking limits, access times, and cancellation policies.
Memberships are non-transferable and non-refundable unless otherwise stated.
Members are responsible for ensuring all guests register and complete the required waiver prior to using the facility.

5. Payments, Cancellations & Refunds

All charges, including sales tax, must be paid at the time of booking.
Cancellations made more than 4 hours in advance are eligible for a full refund or credit.
Cancellations within 4 hours and no-shows are non-refundable.
If we are unable to provide simulator access due to a facility issue, you will receive a full refund or reschedule without penalty.
Unjustified chargebacks or payment disputes may result in suspension of your account and future booking privileges.

6. Liability & Waiver

All participants and guests must sign a Waiver of Liability before using our facilities.
Lofty’s is not responsible for injuries, lost items, or damage to personal property while on the premises.
Users are financially responsible for any damage they cause due to negligence or misuse of equipment or facilities.

7. Website Use & Privacy

Your use of this website is subject to our Privacy Policy, which explains how we collect and use your information.
Unauthorized use of our content, brand, or trademarks is prohibited.
We reserve the right to update our website, pricing, and policies at any time without notice.

8. Termination of Access

We reserve the right to suspend or terminate access to any user who violates these Terms, our Rules, or Code of Conduct.
Memberships may be revoked without refund if you or your guests breach our policies or engage in unsafe or inappropriate behavior.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida. Any disputes shall be handled in the courts of Seminole County, Florida.

Questions?

📧 Email: info@playloftys.com
📞 Phone: (407) 871-9194