Effective Date: 03/18/2025

​

1. Introduction

Welcome to Lofty's, LLC ('Lofty's,' 'we,' 'us,' or 'our'). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website playloftys.com (the 'Site').

By using our Site and services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

​

2. Information We Collect

We collect both personal information (data that can identify you) and non-personal information (data that does not directly identify you).

​

A. Information You Provide to Us:

- Account & Membership Information – When you register for a membership, we collect your name, email address, phone number, billing address, and payment details.

- Reservations & Purchases – When booking a simulator bay or purchasing merchandise, we collect relevant transaction details.

- Communication Information – If you contact us via email, chat, or forms, we collect your name and the contents of your message.

​

B. Information We Collect Automatically:

- Log Data – Our servers automatically collect information such as your IP address, browser type, operating system, and browsing activity on our Site.

- Cookies & Tracking Technologies – We use cookies and similar tools to enhance user experience and analyze website performance.

​

C. Information from Third Parties:

If you use third-party services (such as Google or social media logins) to interact with us, we may receive limited data from those providers.

​

3. How We Use Your Information

We use the information we collect for the following purposes:

​

- To provide, manage, and improve our website, services, and memberships.

- To process transactions, payments, and bookings.

- To communicate with you about reservations, promotions, and updates.

- To personalize your experience and provide relevant content.

- To protect the security of our website and users.

- To comply with legal obligations and enforce our policies.

​

4. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following cases:

- Service Providers – With trusted third-party vendors who assist with payment processing, website hosting, or analytics.

- Legal Compliance – When required by law, such as responding to legal requests or protecting our rights.

- Business Transfers – If Lofty's, undergoes a merger, acquisition, or asset sale, your data may be transferred.

​

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed 100% secure.

​

6. Your Choices & Rights

Depending on your location, you may have rights to:

- Access, update, or delete your personal information.

- Opt-out of marketing communications.

- Disable cookies through your browser settings.

To exercise any rights, please contact us at longwood@playloftys.com.

​

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

​

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Effective Date.'

​

9. Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

​

Customer data is used only internally to provide and improve our services. We do not sell or share data with third parties except when necessary to operate the service.

​

10. Messaging Terms and Conditions

​• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Lofty's Indoor Golf, from 407-871-9194 regarding:

• Account notifications

• Customer care

• Reservation confirmations

• Schedule changes or cancellations

• Temporary door access codes for facility entry

• Marketing messages (if opted in)

Door access codes are provided only to authorized customers and are time-limited for security purposes.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You may reply STOP to unsubscribe at any time or HELP for assistance.

You may also contact us at 407-871-9194 or longwood@playloftys.com with any questions about your data or this policy.

Mobile opt-in information is never shared with third parties.

​

11. Contact Information

If you have any questions about this Privacy Policy, your personal information, or our SMS messaging program, please contact us:

Lofty’s, LLC
2636 W SR 434, Suite 104
Longwood, FL 32779
Phone: 407-871-9194
Email: longwood@playloftys.com

For SMS inquiries, you may also reply HELP to any text message from Lofty’s for assistance.