Lofty's, LLC (Lofty’s) Refund Policy

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At Lofty’s, we strive to provide a top-quality experience for all members and guests. Our refund policy is designed to ensure fairness while maintaining operational efficiency.

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1. Membership Refunds

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• No Refunds on Monthly Memberships: All membership fees are non-refundable and will not be prorated for partial months or unused time.

• Cancellation Policy: Members may cancel their membership at any time, but cancellations must be submitted before the next billing cycle to avoid additional charges.

• Suspensions: Memberships may be placed on hold for medical or extenuating circumstances, subject to management approval.

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2. Reservation Refunds & Cancellations

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• Cancellations Made 4+ Hours in Advance: Full refund or rescheduling without penalty.

• Cancellations Made Within 12 Hours: A 50% refund will be issued.

• Cancellations Made Less Than 4 Hours Before: No refund will be given.

• No-Shows: No refunds or rescheduling options will be available.

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3. Event & Group Bookings

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• Deposit Requirement: A non-refundable deposit is required for private events and group bookings.

• Cancellation Policy:

  - 7+ days in advance: Full refund (excluding deposit).

  - 3-6 days in advance: 50% refund (excluding deposit).

  - Less than 72 hours: No refund.

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4. Merchandise Purchases

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• Return Window: Unused merchandise with original tags and packaging may be returned within 14 days for a full refund.

• No Returns on Used Items: Equipment and apparel that show signs of use are non-refundable.

• Defective Products: If a product is defective, it may be exchanged or refunded within 30 days of purchase.

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5. Refund Processing

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• Approved refunds will be processed within 5-7 business days to the original payment method.

• Lofty’s reserves the right to issue store credit in lieu of refunds when applicable.

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For any refund inquiries, contact us at longwood@playloftys.com. Or call 407-871-9194.